Terms & Conditions

Welcome to GUANCRAFT. These Terms & Conditions outline the rules, rights, and responsibilities when using our website and purchasing from our store. By accessing or placing an order on our website, you agree to comply with the terms described below.

These terms are designed to support transparent transactions and align with generally accepted consumer protection practices in the United States.

1. General Use of Website

By using this website, you confirm that you are at least the legal age of majority in your jurisdiction, or are using the site under the supervision of a legal guardian.

2. Acceptance of Terms

Accessing, browsing, or purchasing from GUANCRAFT indicates your acceptance of these Terms & Conditions.

3. Product Information

We aim to present accurate product descriptions, images, and specifications. However, slight variations in color, size, or appearance may occur due to lighting, display settings, or material characteristics.

4. Order Confirmation

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of the order; we reserve the right to review and verify orders before processing.

5. Order Processing

Orders are typically processed within 2 business days (Monday–Friday). The cutoff time for daily processing is 5:00 PM (EST).

6. Shipping Limitations

We currently ship only to the United States mainland. Certain regions such as Alaska, Hawaii, Puerto Rico, military addresses, and overseas territories are not supported.

7. Pricing and Currency

All prices listed on the website are in USD. We reserve the right to adjust pricing at any time without prior notice.

8. Payment Method

We currently accept PayPal as the primary payment method. All payments must be completed before order processing begins.

9. Order Cancellation

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation is no longer possible.

10. Shipping Time Disclaimer

Estimated delivery times are provided for reference only. Delays may occur due to customs, logistics providers, weather conditions, or other external factors.

11. Customs, Duties & Taxes

Customers are responsible for any import duties, customs fees, or local taxes required by U.S. authorities. These charges are not collected by GUANCRAFT.

12. Product Use Responsibility

Customers are responsible for using products appropriately. We are not liable for damages caused by improper use, handling, or storage after delivery.

13. Return Eligibility

Returns must comply with our Return & Refund Policy, including condition requirements and time limits.

14. Refund Conditions

Refunds are issued only after returned items are inspected and approved. Processing times may vary depending on payment providers.

15. Restocking Fee

All approved returns are subject to a 1% handling fee, unless the return is due to a confirmed product defect.

16. Intellectual Property

All content on this website, including images, text, branding, and product designs, belongs to GUANCRAFT and may not be used without permission.

17. Prohibited Use

Users may not misuse the website for fraudulent activity, unauthorized access, data scraping, or any illegal activity.

18. Account Accuracy

If user accounts are created, customers are responsible for providing accurate and up-to-date information.

19. Third-Party Services

We may rely on third-party services (such as payment processors or logistics providers). We are not responsible for issues caused by third-party systems.

20. Limitation of Liability

GUANCRAFT is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

21. Product Availability

We reserve the right to modify or discontinue any product at any time without notice.

22. Order Refusal Rights

We reserve the right to refuse or cancel orders if fraud, misuse, or system errors are suspected.

23. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, or government actions.

24. Privacy Compliance

We handle user data in accordance with our Privacy Policy and do not sell or misuse personal information.

25. Legal Compliance

These Terms are intended to align with applicable consumer protection laws in the United States. If any clause conflicts with local mandatory laws, such laws shall take precedence.

26. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website means acceptance of any revised version.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:
Email: service@guancraft.com
Phone: (732) 581-1850
Address: Factory Building No. 9, Middle Section of Gongye Road, Zhuwei Industrial Zone, Fengxin Subdistrict, Xiangqiao District, Chaozhou City,China

Hours: Monday–Friday, 9AM–5PM EST